Aevumex

Support

How the app protects your data, what the server sees and how to report a vulnerability is set out in the security model.

Write to us at support@aevumex.com. We normally answer within two working days, in English or Dutch. This address is also our point of contact for reports about listings or users, and for authorities.

Frequently asked questions

I have lost my recovery phrase. Can you get my portfolio back?

No. Your portfolio is encrypted on your device with a key that follows only from your own recovery phrase; we do not have that key. As long as you still have the device and can open the app, go to Settings → Security → Show recovery phrase and write it down again. Without the device and without the phrase the portfolio is permanently unreadable.

How does signing in work?

You sign in with Apple, with Google, or with your e-mail address and a password. Forgotten your password? Choose "Forgot password" in the app: you receive a 6-digit code by e-mail and pick a new password. You change your e-mail address under Settings → Profile; a confirmation mail then goes to the new address.

I am not receiving the confirmation or reset code.

Check your spam folder; the mail comes from noreply@aevumex.com. Tap "Send code again" in the app. If it still does not arrive, send us the address you sign in with.

How do I move to a new device?

Install Aevumex, choose "Restore with recovery phrase", enter your 12 words and set a new PIN. Then sign in with the same account to get your synchronised vault and your listings back. You restore your Pro subscription with "Restore purchases" in Settings.

How do I cancel Pro?

Through the subscription settings of your Apple ID or Google account; the app itself cannot do it for you. Cancelling before the end of the trial period prevents any charge.

How do I trade safely on the marketplace?

Aevumex handles no payment and holds no money: you arrange everything directly with the other party. Meet in a safe, busy place (at a bank or a dealer, for instance), weigh and measure the metal, and never pay in advance to someone you do not know. If a listing or a message does not feel right, use "Report" or "Block" in the menu.

How do I delete my account?

Settings → Delete account. That removes your account, your listings, your chats and your encrypted vault from our servers. Your local data on the device is wiped as well.

Are the prices exact?

Spot prices come from metals.dev and are refreshed every minute; conversions to other currencies use the daily reference rate of the European Central Bank. They are indicative and may differ slightly from what a bank or a dealer applies. Aevumex gives no investment advice.

Inviting friends

How do I invite someone?

In the app, open Settings → Invite a friend. You create a personal link there and share it yourself, for example over WhatsApp or Messages. We never send anything on your behalf and we do not store your friend’s address or number; you share the link from your own phone.

What does my friend get?

€5 off their first year of Aevumex Pro: €34.99 instead of €39.99. The discount applies to the annual plan only and only to people who have never subscribed before. In Switzerland and Poland the store charges in local currency; the amount is shown in the app before your friend confirms.

What do I get?

A free month. Your next charge moves back by a month. If you do not have a subscription yet, you are granted a month of Pro instead. This happens fourteen days after your friend’s first payment — that wait covers the trial period and the right of withdrawal.

How often can I do this?

Invite as often as you like. You are rewarded once a year. That is our own choice: Apple would allow two, but giving away two free months a year is more than the programme is worth. We keep it the same on Android.

I received an invitation. What now?

Install the app, create an account and paste the link under Settings → Invite a friend. Your discount then waits on the subscription page. On iPhone you first redeem your code with Apple: redeeming starts the subscription with the discount already applied. Buy without redeeming and you pay full price. On Android the offer is applied automatically.

My friend paid but I do not see my month

Allow fourteen days after their first paid period; a trial does not count. If it takes longer, email us at support@aevumex.com with the name you invited under and we will look into it.